Patty is a woman who had been living with untreated mental illness on the streets for many years. After initially meeting Patty in the homeless community at the Santa Ana Civic Center, MHA outreach worker, Juan Lopez attempted to persuade her to come to MHA’s multi-service center for help with no success. Juan continued to see her at various shelters and explain the benefits of treatment. It wasn’t until numerous subsequent attempts by Juan over a number of periods that Patty agreed to get help. Juan became her advocate, driving her to her medical appointments and care coordination meetings, as well as helping her secure housing. Today, Patty volunteers at the MHA’s Multi-Service Center, helping those who are on their own path to recovery.